Refund policy

Last updated: June 26, 2026

At Moonly Decor, we strive to ensure our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and our procedures.

1. Returns & Refunds Eligibility We accept return and refund requests within 30 days of the date you received your item. To be eligible for a refund, your item must be in the same condition that you received it, unused, and in its original packaging.

2. How to Request a Refund To initiate a refund, please contact us at lieuhongphong0@gmail.com with the following details:

  • Your Order Number.

  • A clear description of the issue.

  • Photos or a short video demonstrating the defect or damage (if applicable).

Once we receive your request and supporting evidence, we will notify you of the approval or rejection of your refund.

3. Refund Options We aim to resolve issues quickly. Depending on the situation, we may offer:

  • Partial Refund: If the product has a minor issue, we may offer a partial refund, and you may keep the item without needing to return it.

  • Replacement: If the item is defective or damaged during transit, we can arrange to ship a replacement at no additional cost to you.

  • Full Refund: If the product is significantly defective or does not match the description, a full refund will be issued to your original payment method.

4. Shipping Costs

  • Defective/Damaged Items: If the item is faulty or damaged due to our error, we will cover any necessary return shipping costs or issue a refund without requiring a return.

  • Change of Mind: If you wish to return an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

5. Late or Missing Refunds If you haven’t received a refund yet, please check your bank account again and contact your credit card company or bank, as it may take some time (usually 5–10 business days) before your refund is officially posted.

6. Exemptions Certain types of items cannot be returned, such as sale items or personalized products.